Privacy Policy

1. Overview

Contractor Fuel LLC ("Contractor Fuel," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit contractorfuel.com, purchase our products or services, enroll in courses, use our software, or interact with us in any way.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

Information You Provide Directly

• Contact & inquiry forms — name, company, email, phone, website URL, trade type, project details
• Account registration — name, email, password (for course or software platforms)
• Purchase information — billing name, address, payment method details (processed by our payment processor; we do not store full card numbers)
• Physical product orders — shipping name and address
• Communications — emails, support requests, or messages you send us
• Course & consulting interactions — questionnaire responses, workshop submissions, or feedback you provide

Information Collected Automatically

• Usage data — pages visited, time on site, referring URLs, clicks
• Device & browser data — IP address, browser type and version, operating system, screen resolution
• Cookies & similar technologies — see Section 5 for details
• Performance data — Core Web Vitals and page speed metrics via Cloudflare

Information from Third Parties

• Analytics data from Google Analytics and Google Search Console
• Advertising interaction data from Google Ads, if applicable
• Social media interaction data when you engage with our profiles or ads

3. How We Use Your Information

We use the information we collect to:

• Deliver, manage, and improve our services, products, courses, and software
• Process transactions and send related confirmations and receipts
• Respond to inquiries, provide support, and communicate with you
• Send service-related notices (billing, account updates, policy changes)
• Send marketing communications where you have opted in or where permitted by law — you may opt out at any time
• Analyze website usage and optimize performance and user experience
• Comply with legal obligations and enforce our Terms & Conditions
• Detect and prevent fraud or unauthorized access

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. How We Share Information

We may share your information with:

Service Providers

Trusted vendors who help us operate our business (payment processors, email platforms, hosting providers, CRM tools, shipping carriers). These parties access data only as necessary to perform services on our behalf and are bound by confidentiality obligations.

Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Contractor Fuel, our clients, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent website notice before your data becomes subject to a different privacy policy.

With Your Consent

We may share information in other ways with your explicit consent.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use:

• Essential cookies — Required for basic site functionality (e.g., session management). Cannot be disabled.
• Analytics cookies — Help us understand how visitors interact with our site (e.g., Google Analytics). These are anonymized where possible.
• Performance cookies — Cloudflare cookies that optimize delivery speed and security.
• Marketing cookies — Used to deliver relevant ads (only if you have consented or where permitted by law).

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. We honor browser-level "Do Not Track" signals where technically feasible.

6. Third-Party Services

Our website and services integrate with third-party platforms. Each operates under its own privacy policy:

• Google Analytics & Search Console — Web analytics and search performance data
• Cloudflare — DNS, CDN, performance, and security
• Resend / Email service providers — Transactional email delivery
• Payment processors (e.g., Stripe) — Secure payment handling
• Google Business Profile — Local search presence reporting

We encourage you to review the privacy policies of any third-party service you interact with through our platform.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, satisfy legal obligations, resolve disputes, and enforce agreements. Specifically:

• Client records — retained for a minimum of 7 years for tax and legal purposes
• Marketing data — retained until you opt out or request deletion
• Course & account data — retained while your account is active and for 2 years thereafter
• Website analytics — retained per the default retention period of the analytics platform (typically 14 months for Google Analytics)

8. Security

We implement industry-standard technical and organizational measures to protect your personal information, including SSL/TLS encryption, secure hosting infrastructure through Cloudflare, access controls, and regular security monitoring.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data, subject to legal retention obligations
• Opt-out of marketing — Unsubscribe from marketing emails at any time via the link in each email or by contacting us
• Data portability — Request your data in a structured, machine-readable format where applicable
• Object or restrict processing — Object to certain uses of your data or request we limit processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days (or as required by applicable law).

11. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know — The categories and specific pieces of personal information we collect, use, disclose, and sell
• Right to Delete — Deletion of personal information we have collected, subject to certain exceptions
• Right to Opt-Out of Sale or Sharing — We do not sell personal information. We do not share personal information for cross-context behavioral advertising without consent.
• Right to Non-Discrimination — We will not discriminate against you for exercising your CCPA rights
• Right to Correct — Correct inaccurate personal information
• Right to Limit Use of Sensitive Personal Information — Where applicable

To submit a verifiable consumer request, contact us at [email protected]. We will verify your identity before processing your request.

12. EEA / UK Residents (GDPR)

If you are located in the European Economic Area or United Kingdom, we process your personal data under the following lawful bases:

• Contractual necessity — Processing required to deliver services you have engaged us for
• Legitimate interests — Analytics, fraud prevention, and improving our services
• Consent — Marketing communications and non-essential cookies
• Legal obligation — Compliance with applicable laws

You have the right to lodge a complaint with your local supervisory authority. Our data processing activities primarily occur in the United States. Where data is transferred outside the EEA, we rely on standard contractual clauses or other appropriate safeguards.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on this page with an updated effective date. For material changes, we will provide additional notice (such as an email notification or a prominent banner on our website). Continued use of our website after changes take effect constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: (603) 315-3072
• Mail: 172 State Rte 101, Bedford, NH 03110